Helpful FAQS

Questions & Answers


Can I bring luggage on Chicago Water Taxi?

Yes, you may bring luggage and bags on Chicago Water Taxi.

Are Bicycles allowed on Chicago Water Taxi?

Yes, bicycles are allowed on the boats during in off peak hours (10am – 4pm).

Are animals allowed on Chicago Water Taxi?

Only service animals are allowed on Chicago Water Taxi.

Can I call a water taxi to pick me up?

No, Chicago Water Taxi operates on a set schedule and does not pick up on demand.

Can I have a private water taxi?

Chicago Water Taxis are available for private transportation or private charter events during evening hours. Please call 312-337-1446 to receive a quote and start planning your unforgettable event.

Can I bring food and water on the water taxis?

Food is allowed on the water taxis as are non-alcoholic beverages.

How can I purchase tickets?

One Way Tickets and All Day Passes are available on the boat with cash. All tickets are available at the kiosks and ticket offices at Ogilvie/Union and Michigan Ave.

Are the water taxis handicap accessible?

Chicago Water Taxi’s Riverwalk and Chinatown Stop are ADA accessible. CWT may make a reasonable accommodation to accommodate disabled individuals. 

What happens if the weather is bad?

Chicago Water Taxi operates rain or shine from March to November. 

Can I use my Ventra Card?

Chicago Water Taxi does not accept Ventra cards.

Can I use RTA Transit Checks or Wage Works?

Yes, Ten rides, and 31 day passes are available .

How Can I get enrolled in a Corporate Cruiser Program?

Have your employer or property manager reach out to about enrollment in the ultimate river amenity. 

Do you have a lost and found?

Yes please call 312-337-1446 to report a missing item.

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